Building a knowledge enabled NHS for the future

Source:  Link to main document:

Publication format:  PDF

Date of publication: February 2016

Summary of driver:

‘The report identifies the successful characteristics of a knowledge-enabled organisation and how and why these can encourage knowledge sharing behaviours…. and concludes with recommendations on the best way for KM to support the NHS’ future success’. (p4)

  • Looks at how role of KM has developed and the drivers which encouraged the development
  • Identifies successful characteristics of a knowledge-enabled organisation.

It is hoped that ‘sharing learning and best practice approaches and making decisions based on accessible and , up-to-date evidence will enable the NHS to be more efficient and offer the best care.’ (p4)

Key features of driver:

  • Acknowledges that following initial momentum and focus on knowledge management and the role of Chief Knowledge Officer, there is no longer national coordination or support in this area
  • Good examples of KM practice – most relevant one is page 18 ‘NHS Scotland and Knowledge into Action’ which integrated LKS with knowledge translation/quality improvement/safety. Evidences the sepsis screening tool app (which won the Scottish Health Awards Innovation Award in 2014 and was shortlisted for a BMJ Award in 2015.
  • Lists the characteristics of a successful KM organisation and references Hill and Darzi reports and relevant sections of LQAF
  • NHS must adopt a systematic approach to knowledge and utilise power of connections via networks and social media

The following are accepted as challenges when embedding KM in the NHS

  • Reorganisation
  • KM and business goals
  • Culture
  • Introduction of change
  • Technology
  • Focus on explicit knowledge

The report ends with the following recommendations

  • Develop knowledge sharing and learning capabilities
  • Encourage leaders to support a knowledge sharing culture and behaviours
  • Collect and promote examples of the value of KM to the NHS
  • Develop communities to facilitate sharing of best practice and KM skills
  • Utilise technology to enable widespread and accessible sharing of best practice

Primary audience: LKS staff, all healthcare staff across all areas of the healthcare sector

Impact on library policy/practice:

  • Opportunity to showcase to others in organisation how LKS demonstrates effective knowledge management behaviours
  • Opportunity to strengthen KM criteria in LQAF
  • Promotion of current awareness
  • Highlight LKS use of sharing best practice and collaboration (useful when highlighting the section about region-wide coordination and funding for resources)
  • Look at the KM section on the MAP toolkit for further ideas (useful resources/Welcome to KM stories)
  • Aligning LKS strategy and vision to the organisation via KM tools

Date last updated: 26th February 2016

Due for review: 26th February 2017

Group member responsible: LK

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