Copies from stock (Health Library – Keele University & University Hospital of North Staffordshire NHS Trust)

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Title of project: Copies from Stock Service to on-site customers

Project team: Deputy Health Library Manager; Library Manager; NHS Library Lead;
Library Assistants – especially the Inter-Library Loans team.

Resources required:

  • Journal publications
  • Staff time to plan service and deal with requests
  • Time for service pilot
  • Office supplies for production of request forms and actual copies needed.
  • Access to the library scanner and MFD device to produce copies
  • Software for production of pdfs where needed
  • CLA website to check copying permissions.

Finance: Payment from library customers for the copies produced at the normal in person photocopying rate. Set up of departmental library accounts for customers to charge their requests to.

Timeframe: Planning September – December 2013; Implementation anticipated for January 2014 and then ongoing.

Description of product/service: Service where the library staff will, upon request, routinely provide copies from stock to on-site hospital staff/ students on placement customers who do not want to or have not got time to come to the library to make copies themselves. This means staff and students will get the information they need for their continued education and training, at the time they need it.

This service will provide greater parity with the service provided to off-site customers who are sent copies of articles that they are not able to access because they work off-site. We feel there should be the option for on-site customers to have items sent to them, though at the cost of what they would pay if they came in and copied the items themselves.

Alignment to local, regional and national drivers

Local drivers: Trust Learning and Education policy – the trust will support the continuing education of staff and the education of students on placement in the Trust by providing appropriate resources.

Trust strategy priorities – includes several goals relating to the delivery of education and training to staff and students – this library service will support these aims.

Library aim – to provide parity of service levels between on-site customers and offsite customers. Off-site customers will have copies sent to them because they are unable to access the library. This option currently is not routinely available to on-site customers.

Regional drivers: West Midlands Workforce Skills and Development Strategy 2013 – 2018 – by West Midlands Health Education LETB . Education development will not be a limiting factor to the creation of a skilled and flexible workforce. This service would support this aim by making resources available to the Trust workforce when they need it for their learning and development.

Intended outcome for customer / organisation / library: We will have an established and publicised copies from stock service for on-site customers. Copies would be supplied at same cost which they would have to pay if they came in and copied the items themselves.

Trust staff and students on placement will get the information they need for their continued education and training, at the time they need it.

This service will provide greater parity with the service provided to off-site customers (who are sent copies of articles that they are not able to access because they work off-site) and that provided to on-site customers.

Next steps:

  • Develop request form and processes for the service – in consultation with library colleagues.
  • Pilot/test the service.
  • Roll out of service and creation of departmental accounts as needed.
  • Marketing of the service as a standard service offering.
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